DEEPROOTS Lifeline is a pioneering digital platform and helpline led by enthusiastic young leaders who are committed to supporting communities with accurate information and compassionate guidance.
The Lifeline is more than just a phone number. It is a trusted support system for individuals seeking confidential information, emotional support, and connections to services related to HIV prevention, sexual health, and Gender-Based Violence (GBV).
Through the DEEPROOTS Lifeline, adolescents, young people, and community members can access trained advisors who listen, offer guidance, and connect callers with the services they need.
A Lifeline for Support and Information
Many people hesitate to seek help for issues related to HIV prevention, sexual health, or gender-based violence because of stigma, fear of judgment, or lack of access to trusted services.
The DEEPROOTS Lifeline helps remove these barriers by offering a safe, confidential, and accessible way to receive support and information from anywhere.
Whether you need advice, guidance, or someone to listen, the Lifeline connects you with trained professionals who are ready to help.
How the DEEPROOTS Lifeline Supports You
Through our helpline services, individuals can receive:
• confidential information on HIV prevention and testing
• guidance on sexual and reproductive health
• support and referrals for Gender-Based Violence services
• information about prevention tools such as condoms and PrEP
• emotional support and counseling guidance
• connections to youth-friendly health services and care providers
Our trained advisors are equipped to listen carefully, provide reliable information, and help callers access appropriate services within their communities.
Why You Should Contact the DEEPROOTS Lifeline
Confidential and Safe
Your privacy is our priority. You can speak freely about your concerns without fear of judgment.
Reliable Information
Our helpline advisors are trained to provide accurate and up-to-date information on sexual health, HIV prevention, and GBV.
Empowerment Through Knowledge
By calling the Lifeline, you gain access to information that helps you make informed decisions about your health and well-being.
Emotional Support
Sensitive issues can be difficult to face alone. Our advisors are trained to listen with care and provide support when you need it most.
Referrals to Services
If additional support is needed, advisors can connect you with health services, counseling providers, and community support organizations.
Inclusive and Non-Discriminatory
The Lifeline welcomes everyone regardless of gender, age, sexual orientation, or background. Every caller is treated with respect and dignity.
Contact the DEEPROOTS Lifeline
If you need information, support, or guidance, our team is ready to help.
📞 Toll-Free Helpline
0800 323 111
You can also reach us through:
📱 WhatsApp / Call Back Requests: +256-393-240762
📧 Email: info@youthplusug.org
A Safe Step Toward Support
Remember, asking for help is a sign of strength.
Whether you have questions about HIV prevention, need support related to sexual health, or want to talk to someone about Gender-Based Violence, the DEEPROOTS Lifeline is here for you.
Your health, safety, and well-being matter — and there are people ready to listen and support you.
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